Hard Goods - We are happy to provide a store credit for any returned hard good items. At this time we do not offer refunds.
Flowers - We receive our flowers fresh every week, and we inspect and treat them upon arrival. Every bouquet is quality checked before leaving the shop, whether it is picked up or being delivered. Please follow the care instructions provided at the time of ordering on the website, or when picking up in person. If your blooms are damaged, please send us a photo within three days of receiving them to firstname.lastname@example.org. You may be provided with a store credit on a case by case basis.
Plants - Our plants are cared for and monitored daily for health and pests.
If through no fault of your own your plant has died within three days of purchase, please send us a picture or bring it in and we will analyze on a case by case basis. If your plant has preexisting root rot unnoticed at time of purchase, we will provide a store credit.
Pick up and delivery policies:
Pickup - If flowers are not picked up by Saturday at 4pm (close), you are given one courtesy reminder call. Flowers will be held until the following Wednesday.
Bouquets are available for pickup Wednesdays after 3pm until Saturday at 4pm
Deliveries - We deliver every Thursday and Friday between 9am - 2pm. We will call the day of delivery to confirm you are home. We attempt delivery one time and if we are unable to leave the bouquet attended or reach you, we will return it to the shop and notify you that is available for pickup.
Three customers are allowed in the store at one time. Masks are mandatory. Please use the hand sanitizer provided upon entry. All our deliveries are contactless.